Employment Opportunities

Overview/Purpose:
The Patron Services Manager is responsible for the management of all front-of-house activities including Box Office and House Management to ensure exemplary guest experiences and safety. Patron Services Manager schedules and supervises a large part-time staff covering the areas of box office sales, house management, concession, and ushers the core of the Sheen Center’s patron experience. This role ensures that the Sheen Center is able to achieve implementation of exemplary industry-standard box office and front of house operations. The Patron Services Manager exercises financial oversight of box office and concession sales and monitors policies and procedures related to cash sales and reconciliation according to established Archdiocesan guidelines. The Patron Services Manager must interface effectively with a variety of internal and external constituencies. Internally, these include senior staff, production personnel, and Facilities Manager. Externally, the Patron Services Manager interfaces with clients and producers in order to gather critical box office and event information and then guides the implementation of all event and ticketing setup.

Reports to: Managing Director
Work Location: 18 Bleecker Street, New York, NY 10012

Responsibilities:
 Oversee all guest services functions with an emphasis on providing exemplary guest
experiences giving personal attention to subscribers, donors and VIP’s with special
emphasis on providing assistance to guests with disabilities.
 Direct the daily operations of the box office including staffing, cash management, event
settlements, creation of events in AudienceView, and providing reports to various
departments and clients as needed.
 Organize and supervise box office, house management, and concession staff for events.
Arrange custodial support for events as needed and report facility issues to Facility
Manager.
 Recruit, train, and supervise staff in the areas of box office, concessions, and house
management. Assist with staffing of Sheen Center front desk as needed.
 Works closely with the Director of Communications and Advancement team to put
events on sale in an accurate and timely manner and provide all requested sales and
analytic reports. Provide assistance with special events as required.
 Liaise with Director of Business and Facility Operations in reporting and reconciling cash
sales and recording and reporting payroll for area.
 Plan concession menus and manage inventory with particular emphasis on providing a
variety of quality items with an emphasis on profitability.
 Work closely with related staff in the formation of sales and service policies, pricing and
strategies.
 Serve as a primary point of contact with rental clients and producers to set up, monitor,
and adjust box office and house operations and serve as liaison with outside ticket
vendors such as TDF, TodayTix, and Goldstar.
 Other related duties as assigned by manager.

Education and Experience:
 Bachelor’s degree in the arts or a relevant field.
 Minimum of 3-5 years of previous work experience that includes substantive box office
experience and managerial responsibility.
 Familiarity with industry standards for all Front-of-House roles.
 Ability to work well in a fast-paced environment with flexible hours including frequent
required nights and weekends.

Additional Requirements and Certifications:
 Valid NYC Fire Guard (F-03) status or must be obtained and be familiar with Sheen
Center venue capacity limits.
 Have a familiarity with Americans with Disabilities Act (ADA) laws and regulations as
they pertain to performance venues and serve as ADA Coordinator.
 Valid AED/CPR certification or must be obtained within thirty days of employment.
 Valid ServSafe Food Manager and TIPS Alcohol Certification or must be obtained within
sixty days of employment.

Compensation range for this position is: $66,300 - $70,000 annually. This position is considered exempt and not eligible for overtime.

Interested candidates should send a cover letter and resume to: kieranmaelia@sheencenter.org

Overview/Purpose:
Located on historic Bleecker Street, the Sheen Center for Thought & Culture is a venue where art and spirituality meet. The Sheen features a 273-seat neoclassical proscenium theater and a newly renovated, 80-seat, flexible Black Box – The Frank Shiner Theater. The Sheen Center also features an art gallery, rehearsal studios and meeting | reception spaces. The Sheen Center is a haven for the arts and provides a platform for provocative conversations about diverse and inclusive aspects of humanity as seen through the creative lens of faith and respect.

The Managing Director has the primary responsibility for planning and executing all contracts,
preparing and supervising the company’s fiscal and event budgets and oversight of all financial operations. She/he works directly with the Executive Director in implementing the short- and long-term strategies of the Sheen Center. The Managing Director works closely with the Finance Committee of the Board of Directors and Finance Department of the Archdiocese. This position provides supervision in the areas Production and Patron Services and represents the Sheen Center at industry and other events.

Reports to: Executive Director of the Sheen Center
Work Location: Archbishop Fulton Sheen Center – 18 Bleecker St., New York, NY 10012

Responsibilities:
 Finance & Management

• Prepares and monitors annual budget for the Center in coordination with the Executive Director, respective committee chairperson, and department heads
• Works with the Director of Production preparing and monitoring all production and rental budgets
• Coordinates with the Director of Programming preparing and executing all production contracts including licensing and author agreements
• Works with the Director of Programming to oversee agents and artist contract negotiations and execution, and relevant artist unions for in-house and rental productions
• Creates regular financial reports for review by senior staff and Board, including P/L, balance sheet and cash flow projections
• Prepares and submits final reports as projects are completed
• Reviews bills for payment and maintains accounts payable and receivable
• Records all cash, checks and charges received and prepare deposits in accordance with the financial controls policy
• Works with the Director of Production on building-wide branding opportunities and implementation
• Liaison with the Director of Facilities and Parish Property Management (PPM).

 Development

• Represents the Sheen Center in various organizations and at certain industry events
• Assists in grant proposal language and implementation.

Education, Experience, and Skills:
 Minimum of 5 years’ experience at a director level for an arts organization with an
operational budget in excess of $1M.Master’s degree required (or equivalent professional
experience) in performing arts management, theatre management, business
administration, arts administration, or related field.
 Must be able to work some night and weekend hours, as the job requires.
 An understanding and strong commitment to Sheen Center’s mission.
 Ability to handle complexity inherent in the mix of Art/Culture, Religion and Spirituality.
 Superlative communication skills.
 Strong knowledge of Microsoft Office, Adobe Suite, Raiser’s Edge, and other relevant
software.

Compensation range for this position is: $110,000 - $130,000 annually. This position is considered exempt and not eligible for overtime.

Interested candidates should send a cover letter and resume to: kieranmaelia@sheencenter.org